Password Reset via Email

Overview

Starting from QueryPie 10.2.2, if the administrator has configured Email integration and the user's account authentication information is stored in the internal QueryPie database, users can reset their password via Email. This feature is not available if the authentication information is stored outside of QueryPie, such as in an ID Provider or LDAP.

Methods for resetting a user's password in QueryPie:

• The administrator directly resets the user's password (issues a temporary password)

• The administrator sends a password reset email to the user (available starting from QueryPie 10.2.2)

• The user requests to reset their password directly from the login screen (available starting from QueryPie 10.2.2)

Password Reset via Email:

If you have been notified by the administrator about your password reset, check your inbox for the password reset email. The content of the email you receive will be similar to the following.

The password reset link provided in the email is valid for 30 minutes. If the link expires, you will need to request a password reset from the administrator again.

Requesting a Password Reset Code Directly from the Login Screen

1. Click on the "Forgot your password?" link on the login page.

   

2. Enter your ID in the chat window and click the Request button.

   

3. Check your inbox to see if you have received an authentication code for identity verification.

   

4. Enter the authentication code received in the email. The code must be entered within 30 minutes. If you did not receive the email, you can click the "Resend authentication code" link to request a new code. However, the resend request can only be made after 5 minutes from the initial resend.

   

5. Enter your ID and set a new password.

   

   

6. Log in with the new password.