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SupportPremium Support

Premium Support

For: Enterprise Edition subscribers

Customer Portal Overview

Enterprise Edition customers receive fast and structured technical support through a dedicated Customer Portal.

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You can submit tickets for product inquiries, bug reports, and more, and track the progress of your tickets in real-time.

  • Critical Outage - When immediate response is required, such as service interruption
  • Defect Report - Bug and error reports
  • PoC Installation Request - New environment setup requests
  • General Inquiry - Questions about usage and configuration
  • Feature Request - New feature suggestions

Upgrades and Regular Maintenance

When a new version of QueryPie is released, we announce the latest updates in the Release Notes. Based on the annual subscription agreement, we support upgrades for major version releases. Minor version releases are limited to bug fixes only. For upgrade and regular maintenance inquiries, please contact us through the QueryPie Customer Portal .

Customer Portal Access Request

Access is available for QueryPie Enterprise Edition customers. If you would like to participate, please fill out the application form through the link below, and we will send you a portal invitation link.

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