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Premium Support

For: Enterprise Edition subscribers

Customer Portal Overview

Enterprise Edition customers receive fast and structured technical support through a dedicated Customer Portal.

Customer Portal access is available only to customers who have a direct contract with QueryPie. Customers contracted through a partner should contact their partner representative.

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You can submit tickets for bug reports and urgent issues, and track ticket progress in real time.

  • Critical Issue Report - When immediate response is required, such as service interruption
  • Bug Report - Bug and error reports

For feature additions and improvement requests, please contact us by email. ai_connection@querypie.com

Upgrades and Regular Maintenance

When a new version of QueryPie is released, we announce the latest updates in the Release Notes. Based on the annual subscription agreement, we support upgrades for major version releases. Minor version releases are limited to bug fixes only.

Customer Portal Access Request

Access is available for QueryPie Enterprise Edition customers. If you would like to participate, please fill out the application form through the link below, and we will send you a portal invitation link.

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